Frequently Asked Questions

Licensing & updates

Is this a subscription?

No. Standard License and Plus License are one-time purchases. You pay once and can keep using the paid features included in that license. Paid licenses include 1 year of updates — see the next question for what happens when that ends (short version: everything you unlocked keeps working forever).

What happens after my 1 year of updates ends?

Nothing stops working. Your license is a one-time purchase, not a subscription — the app and every paid feature you unlocked keep working permanently, with no renewal required. The 1-year window only covers new features shipped in future releases: when it ends, you simply stay on a fully functional version. If you later want the features added in newer releases, you can renew at a discounted price — entirely optional.

Can I use an App Store or Google Play purchase on other platforms?

Yes. You do not need to purchase another license. Simply open the activated app on your device, go to More -> Octoclip Pro -> Bind Email, and link your email address. You can then use this email to log in and activate Octoclip on other platforms like Windows, Android, or direct-download builds.

How do I manage or transfer devices for a purchase made through the App Store or Google Play?

Your store purchase is tied to your Apple ID or Google account by default. To manage it, we recommend going to More -> Octoclip Pro -> Bind Email in the app to link your email address. Once linked, you can log in to the user dashboard on our website to view your active devices, unbind old machines, or transfer your license.

Plans & devices

What are the current prices?

See the Pricing page for the latest list and launch prices, plan differences, and activation device counts. Promotions may change, so the pricing page is the source of truth.

Can I start with Free?

Yes. Free lets you try the core workflow: cross-device copy/paste, Nearby Sync, Clip History, Quick Input, aliases, and Cloud Sync starter access. Some advanced capabilities and usage scale are limited; paid licenses unlock full history, more collections and aliases, full Quick Input, and full Cloud Sync. It is designed to let you validate the first cross-device paste before buying.

Do you offer a student or teacher discount?

Yes — 50% off a Standard or Plus license for students and teachers. It's our way of supporting students, teachers, and schools. The discount applies to the license itself (not add-ons or renewals) and is used on the website. To confirm you're a current student or teacher, email support@octoclip.app:

  • from your school / institution email — that's all we need, no document required; or
  • if you don't have one, attach a student or teacher ID. Feel free to cover your ID number and photo — we only need your name, your school, and that it's current.

We'll reply with a one-time code tied to your email to use at checkout.

What's the difference between Standard License and Plus License?

They include the same paid features. The difference is license-activated device count: Standard activates 2 devices, and Plus activates 5 devices. Plus has the better per-device cost.

What is "license-activated device count"?

It is the number of devices that can enable paid features, such as full Cloud Sync, full history, more collections and aliases, and full Quick Input. Activation can be moved to another device; it is not meant to permanently bind a license to one machine forever.

What's the difference in Nearby Sync between Free and paid plans?

Free is best for trying Nearby Sync with a small device setup. Paid plans are better for long-term use across more devices. This Nearby Sync boundary is separate from license activation count.

Can a Free device work with paid devices?

Yes. A device without paid activation can still connect through Nearby Sync and use basic capabilities when connection conditions are met. Paid activation decides which devices can enable full Cloud Sync, full history, more collections and aliases, and other paid capabilities.

Sync & platforms

What's the difference between Nearby Sync and Cloud Sync?

Nearby Sync is best for devices on the same local network or nearby path. Cloud Sync is best when devices are not on the same network or need ongoing sync through your configured WebDAV / S3 storage path.

Why can't Nearby Sync find my device?

Common causes:

  • Devices are not on the same network or local path.
  • Octoclip is not open or allowed to run on one of the devices.
  • Local network permission is missing.
  • Firewall, VPN, guest Wi-Fi, router isolation, or enterprise network policy blocks discovery.

Start with a short plain-text test clip before testing images or files.

What's the difference between the store build and the direct-download build?

Core functionality is identical. To comply with app-store policy, the store build removes certain restricted capabilities; the direct-download build keeps them. See Store Build vs. Direct-Download Build for the per-platform list of differences.

Why is iOS / Android behavior different from desktop?

Mobile operating systems restrict background running, clipboard access, local network discovery, and input insertion more aggressively than desktop systems. Octoclip tries to expose the same core workflow, but some setup and behavior must follow platform limits.

Privacy & data

Where is my data stored? Do you analyze clipboard content?

Clipboard content is primarily stored in the app's local data area. Nearby Sync transfers content between your devices. Cloud Sync uses the storage path you configure, such as WebDAV or S3. Octoclip does not use Octoclip-owned cloud storage to store or analyze clipboard content; diagnostics, payment, and community systems may still process non-clipboard operational data needed to run the service.

Payment & support

What payment methods are supported? Is there a refund policy?

Credit and debit cards, PayPal, Apple Pay, Google Pay, Alipay, and WeChat Pay are supported through Paddle. In South Korea, local methods are also available via NicePay (Kakao Pay, Naver Pay, Samsung Pay, Toss, Payco, and major Korean cards). If you're not satisfied within 7 days after purchase, contact us through the community or support email for a refund.

WeChat Pay callbacks and license provisioning are typically slower than other channels — see the next entry for details.

I paid with WeChat Pay but haven't received my license yet — what now?

If you check out through Paddle using WeChat Pay, please give it a little extra time after the charge goes through. Compared with credit cards, debit cards, or PayPal, the WeChat Pay callback and license-provisioning path is noticeably slower (usually several minutes, occasionally longer). This is normal for the payment channel — your order isn't stuck.

What to do:

  • Confirm the WeChat side shows the charge as successful and keep a screenshot of the order.
  • Wait 5–10 minutes and watch for Paddle's purchase confirmation email (check your spam folder).
  • If you still haven't received the license email after 30 minutes, contact support@octoclip.app with your WeChat payment proof — we'll verify and re-send manually.

Other payment methods (credit card, debit card, PayPal) typically deliver the license email within seconds to a minute or two.

How can I contact support?

Use the Community Forum or email support@octoclip.app.

常见问题

许可证与更新

这是订阅制吗？

不是。标准许可证和 Plus 许可证都是一次性购买。付款一次即可持续使用该许可证包含的付费功能。付费许可证包含 1 年更新支持——到期后会怎样见下一条（简版：已解锁的一切永久可用）。

1 年更新支持到期后会怎样？

什么都不会停。许可证是一次性买断，不是订阅——应用和你已解锁的所有付费功能永久可用，无需任何续费。「1 年更新」只决定你能否获得此后新版本中的新功能：到期后，你只是停留在一个功能完整的版本上。以后想要新版本里新增的功能时，可以按优惠价续期——完全可选。

可以在其他平台使用 App Store 或 Google Play 购买的授权吗？

可以。你无需重复购买。只需在已激活的移动端设备上，进入「更多」->「章鱼速贴 Pro」->「绑定邮箱」关联你的常用邮箱。之后，你就可以在 Windows、Android 等其他平台（或官网直装版）上使用该邮箱直接登录并激活。

通过 App Store 或 Google Play 购买的授权如何进行管理或迁移设备？

你的内购授权默认与你的 Apple ID 或 Google 账号关联。为了方便管理，建议在已激活的状态下，进入「更多」->「章鱼速贴 Pro」->「绑定邮箱」关联你的常用邮箱。绑定后，你就可以在官网登录控制台，自主查看已激活的设备列表、解绑旧设备或迁移授权。

套餐与设备

当前价格是多少？

最新的标价、活动价、套餐差异和可激活设备数请以定价页为准，活动价格可能调整。

可以先免费使用吗？

可以。免费版可体验跨设备复制粘贴、附近同步、剪贴历史、快速输入、别名和云同步等核心流程。部分高级能力和使用规模会有限制；付费许可证用于解锁完整历史、更多收藏与别名、完整快速输入和完整云同步。它的目标是让你先验证第一次跨设备粘贴，再决定是否购买。

有学生或教师优惠吗？

有——学生和教师可享 Standard / Plus 许可证 5 折。这是我们支持学生、教师和学校的一点心意。优惠仅作用于许可证本身（不含加座与续期），在官网使用。为确认你确实是在校学生或教师，请发邮件到 support@octoclip.app：

  • 用你的学校 / 机构邮箱发即可——这样就够了，无需提供任何证件；或
  • 没有学校邮箱的话，附一张学生证 / 教师证照片。证件号、本人照片都可以打码遮挡——我们只需要你的姓名、学校，以及在读/在职状态。

我们会回复一个绑定邮箱的一次性优惠码，结账时使用即可。

标准许可证和 Plus 许可证有什么区别？

两者功能完全一致。唯一差异是许可证可激活设备数：标准许可证可激活 2 台设备，Plus 许可证可激活 5 台设备。Plus 的单设备成本更低。

什么是“许可证可激活设备数”？

它表示有多少台设备可以启用付费功能，例如完整云同步、完整历史、更多收藏与别名和完整快速输入。许可证可以转移到其他设备，不是永久锁死在某一台机器上。

免费版和付费版的附近同步有什么区别？

免费版适合先体验少量设备之间的附近同步。付费版适合更多设备长期互通，并且这个附近同步边界与许可证可激活设备数是两套不同限制。

免费版设备可以和付费设备一起使用吗？

可以。即使某台设备没有激活付费许可证，只要满足附近同步连接条件，仍然可以和其他设备建立连接并使用基础能力。付费激活决定的是哪些设备可以启用完整云同步、完整历史、更多收藏与别名等付费能力。

同步与平台

附近同步和云同步有什么区别？

附近同步适合同一局域网或近距离路径下的设备。云同步适合设备不在同一网络、或需要长期多设备同步的场景，使用你配置的 WebDAV / S3 存储路径。

为什么附近同步没有发现设备？

常见原因包括：

  • 两台设备不在同一网络或本地路径下。
  • 某台设备上的 章鱼速贴 未打开，或未被允许后台运行。
  • 本地网络权限未授权。
  • 防火墙、VPN、访客 Wi-Fi、路由器隔离或企业网络策略拦截了设备发现。

排查时先用一段短文本测试，再测试图片或文件。

商店版本和官网版本有什么区别？

核心功能完全一致。受应用商店政策限制，商店版本会移除部分受限能力，官网版本完整保留。具体差异项与平台对照见商店版本与官网版本的区别。

为什么 iOS / Android 和桌面端体验不完全一致？

移动系统对后台运行、剪贴板访问、本地网络发现和输入插入的限制比桌面系统更严格。章鱼速贴 会尽量提供一致的核心工作流，但部分设置和行为必须遵循平台限制。

隐私与数据

我的内容存在哪里？会被分析吗？

剪贴内容主要保存在应用本地数据区域。附近同步在你的设备之间传输内容。云同步使用你配置的 WebDAV 或 S3 等存储路径。章鱼速贴 不会使用自有云存储保存或分析你的剪贴内容；诊断、支付、社区等系统可能处理运行服务所需的非剪贴内容运营数据。

支付与支持

支持哪些支付方式？有退款吗？

支持信用卡、借记卡、PayPal、Apple Pay、Google Pay、支付宝与微信支付，均由 Paddle 处理。在韩国，还可通过 NicePay 使用当地支付方式（Kakao Pay、Naver Pay、Samsung Pay、Toss、Payco 及主要韩国银行卡）。购买后 7 天内不满意，可以通过社区或支持邮箱申请退款。

微信支付的扣款回调和许可证开通通常会比其他渠道慢一些，详见下一条说明。

用微信支付下单后许可证迟迟没到，怎么办？

如果你通过 Paddle 使用微信支付下单，请在扣款成功后稍作等待。相比信用卡、PayPal 等渠道，微信支付链路上的回调和许可证开通会明显慢一些（通常需要数分钟，偶尔更久），属于支付通道的正常表现，不是订单出错。

建议步骤：

  • 确认微信端已显示扣款成功，并保留订单截图。
  • 等待 5–10 分钟，留意 Paddle 发送的购买确认邮件（请检查垃圾箱）。
  • 若超过 30 分钟仍未收到许可证邮件，请凭微信扣款凭证联系 support@octoclip.app，我们会人工核对并补发。

其他支付方式（信用卡、借记卡、PayPal）通常在几秒到一两分钟内即可收到许可证邮件。

如何联系支持？

你可以通过用户社区或邮箱 support@octoclip.app 联系我们。