Frequently Asked Questions
Is this a subscription?
No. Standard License and Plus License are one-time purchases. You pay once and can keep using the paid features included in that license. Paid licenses include 1 year of updates.
What are the current prices?
See the Pricing page for the latest list and launch prices, plan differences, and activation device counts. Promotions may change, so the pricing page is the source of truth.
Can I start with Free?
Yes. Free lets you try the core workflow: cross-device copy/paste, Nearby Sync, Clip History, Quick Input, aliases, and Cloud Sync starter access. Some advanced capabilities and usage scale are limited; paid licenses unlock full history, more collections and aliases, full Quick Input, and full Cloud Sync. It is designed to let you validate the first cross-device paste before buying.
What's the difference between Standard License and Plus License?
They include the same paid features. The difference is license-activated device count: Standard activates 2 devices, and Plus activates 5 devices. Plus has the better per-device cost.
What's the difference in Nearby Sync between Free and paid plans?
Free is best for trying Nearby Sync with a small device setup. Paid plans are better for long-term use across more devices. This Nearby Sync boundary is separate from license activation count.
What is "license-activated device count"?
It is the number of devices that can enable paid features, such as full Cloud Sync, full history, more collections and aliases, and full Quick Input. Activation can be moved to another device; it is not meant to permanently bind a license to one machine forever.
Can a Free device work with paid devices?
Yes. A device without paid activation can still connect through Nearby Sync and use basic capabilities when connection conditions are met. Paid activation decides which devices can enable full Cloud Sync, full history, more collections and aliases, and other paid capabilities.
What's the difference between Nearby Sync and Cloud Sync?
Nearby Sync is best for devices on the same local network or nearby path. Cloud Sync is best when devices are not on the same network or need ongoing sync through your configured WebDAV / S3 storage path.
Why can't Nearby Sync find my device?
Common causes:
- Devices are not on the same network or local path.
- Octoclip is not open or allowed to run on one of the devices.
- Local network permission is missing.
- Firewall, VPN, guest Wi-Fi, router isolation, or enterprise network policy blocks discovery.
Start with a short plain-text test clip before testing images or files.
What's the difference between the store build and the direct-download build?
Core functionality is identical. To comply with app-store policy, the store build removes certain restricted capabilities; the direct-download build keeps them. See Store Build vs. Direct-Download Build for the per-platform list of differences.
Why is iOS / Android behavior different from desktop?
Mobile operating systems restrict background running, clipboard access, local network discovery, and input insertion more aggressively than desktop systems. Octoclip tries to expose the same core workflow, but some setup and behavior must follow platform limits.
Where is my data stored? Do you analyze clipboard content?
Clipboard content is primarily stored in the app's local data area. Nearby Sync transfers content between your devices. Cloud Sync uses the storage path you configure, such as WebDAV or S3. Octoclip does not use Octoclip-owned cloud storage to store or analyze clipboard content; diagnostics, payment, and community systems may still process non-clipboard operational data needed to run the service.
What payment methods are supported? Is there a refund policy?
Credit cards, debit cards, PayPal, and WeChat Pay are supported through Paddle. If you're not satisfied within 7 days after purchase, contact us through the community or support email for a refund.
WeChat Pay callbacks and license provisioning are typically slower than other channels — see the next entry for details.
I paid with WeChat Pay but haven't received my license yet — what now?
If you check out through Paddle using WeChat Pay, please give it a little extra time after the charge goes through. Compared with credit cards, debit cards, or PayPal, the WeChat Pay callback and license-provisioning path is noticeably slower (usually several minutes, occasionally longer). This is normal for the payment channel — your order isn't stuck.
What to do:
- Confirm the WeChat side shows the charge as successful and keep a screenshot of the order.
- Wait 5–10 minutes and watch for Paddle's purchase confirmation email (check your spam folder).
- If you still haven't received the license email after 30 minutes, contact support@octoclip.app with your WeChat payment proof — we'll verify and re-send manually.
Other payment methods (credit card, debit card, PayPal) typically deliver the license email within seconds to a minute or two.
How can I contact support?
Use the Community Forum or email support@octoclip.app.